| Attending the meeting in Savannah, Georgia was an 11-member Daher Aircraft delegation composed of company executives and the Daher Care support team, along with personnel from the sales and communications functions.
Among the initiatives outlined by Daher Aircraft during the three-day Convention was its new Safe Horizons program, which is complementary to TBMOPA’s own pilot safety outreach. The goal of Safe Horizons is to maximize the safety culture within the TBM owner/operator communities by applying Daher Aircraft resources that include its E-Learning program and the Me & My TBM cloud-based application.
Safe Horizons also encompasses Daher Aircraft’s relationship with its Factory Approved Training Partners, ensuring high-quality pilot training.
The available courses range from initial training with simulator and in-aircraft experience to difference and recurrent sessions for experienced pilots, as well as multi-mission training for government agencies and specialized private operators.
Another highlight of the TBMOPA Convention was the Daher Care support team’s roundtable discussion. It spotlighted the assets that Daher Aircraft applies to customer service based on six pillars: responsiveness; the maximizing of resources; fostering collaboration within the authorized Network of Service Centers; strengthening relationships with the supply chain and partners; ensuring a close collaboration with owners/operators; and maintaining a strategy of continual improvement.
Capabilities detailed during the Daher Care roundtable included service engineering solutions that benefit from Daher Aircraft’s in-house expertise as the TBM designer and manufacturer. In the example of damage to an airplane, solutions from Daher Aircraft can include repairs based on previous experience, as well as coordination with the company’s own aerodynamic specialists and flight test department.
Also showcased during the Daher Care roundtable was Daher Aircraft’s increasing use of data to perform the remote processing and resolution of technical issues. Using input from aircraft equipped with a data collection and transmission unit, alert messages from the avionics system’s CAS (Crew Alerting System) are received by the Daher Care team and processed by applying a troubleshooting flow chart, along with a data analysis tool. Daher Aircraft can then recommend a solution that is forwarded to the owner/operator, as well as supplied to the Network Service Centers, and provided to the system supplier when appropriate.
Daher Aircraft CEO Nicolas Chabbert said the focus on customer service is recognized by TBM owners and operators, who gave the company a “clean sweep” with top ratings in the aviation sector’s product support surveys conducted this year by Aviation International News (AIN) and Professional Pilot (Pro Pilot) magazine.
“This recognition was evident during the TBMOPA Annual Convention, where owners and operators clearly expressed their satisfaction with our focus on customer service, and encouraged us to continue the efforts that will keep us no. 1 in the industry,” Chabbert added. “We are firmly committed to applying the innovation and expertise that benefits from the excellence across all of the Daher Aircraft teams.”
This year’s TBMOPA Annual Convention marked another successful gathering for the association, with 82 TBMs flying into Savannah/Hilton Head International Airport – representing all aircraft versions from the cornerstone TBM 700 to the latest TBM 960. The event’s 320 attendees included owners and operators, their spouses/companions, contract pilots, companies from the TBM supply chain, and others.
The Convention’s traditional fund-raising auction raised a record $319,000 for the TBMOPA Foundation, which will fund multiple aviation-related scholarships, along with such safety-related initiatives as the association’s seminars and videos. Daher Aircraft continued its annual contributions to this auction, providing a getaway package to Aspen, Colorado that generated a $15,000 winning bid.
About Daher – www.daher.com
Daher is an aircraft manufacturer, industrialist, industrial services provider, and logistics specialist, employing more than 14,000 people with revenues of €1.8 billion in 2024. With a family shareholding structure, Daher has been innovation-driven since its founding in 1863. With operations in approximately 15 countries across Europe, North America, and Asia, Daher designs and develops value-added solutions for its aerospace and industrial clients and partners.
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Jeffrey Lenorovitz
Vice President – Communications
e-mail: j.lenorovitz@daher.com
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